Question 1

Where are Smile On Clinics located?

Accepted Answer

We have more than 40 clinics across Australia, with a strong focus on regional communities. Use our clinic locator to find your nearest practice.

Question 2

Are you accepting new patients?

Accepted Answer

Yes: Smile On clinics across Australia are welcoming new patients. You can book online or contact your nearest clinic to find a time that suits you.

Question 3

Is Smile On a family-owned business?

Accepted Answer

Yes. Smile On Clinics was founded in 2007 and remains a family-run, dentist-led network today.

Question 4

Do I need a referral to book an appointment?

Accepted Answer

No referral is required for a general check-up or clean. Specialist referrals may apply for certain treatments. Contact your local clinic if you are unsure.

Question 5

What payment options are available?

Accepted Answer

We accept private health fund rebates on the spot via HICAPS, offer flexible payment plans through providers like Afterpay and Zip, and can discuss early access to superannuation for eligible treatments.

Question 6

What services do Smile On Clinics offer?

Accepted Answer

Our clinics offer general dentistry, cosmetic dentistry, dental implants, orthodontics, sedation dentistry, and emergency care. Availability may vary by clinic. Check with your local practice for specifics.

Question 7

Do you offer emergency dental appointments?

Accepted Answer

Many of our clinics offer same-day emergency appointments. Contact your nearest clinic directly if you're experiencing a dental emergency.

Question 8

Do you offer telehealth consultations?

Accepted Answer

Yes, telehealth consultations are available for general advice, follow-ups, and treatment plan discussions. Some concerns will still require an in-person visit.

Question 9

Do you offer payment plans?

Accepted Answer

Yes, payment plans are available at participating clinics, along with financing options like Zip Pay.

Question 10

Can I use my superannuation for dental treatment?

Accepted Answer

In some circumstances, the ATO allows early access to super for necessary dental treatment on compassionate grounds. This is assessed directly by the ATO and isn't guaranteed. Our team can point you toward the right information.

Question 11

Do you accept private health insurance?

Accepted Answer

Yes, we accept a range of private health funds and offer HICAPS on-site at most clinics, so you can claim on the spot.

Question 12

What is the Child Dental Benefits Schedule (CDBS)?

Accepted Answer

CDBS is a government program that helps eligible children access basic dental care through Medicare. Check your child's eligibility through myGov, or ask our team to check for you.

Question 13

How do I book an appointment?

Accepted Answer

You can book online through our clinic locator, or call your nearest clinic directly.

Question 14

What should I bring to my first visit?

Accepted Answer

Bring your Medicare card, health fund card (if applicable), a list of current medications, and details of any previous dental work or concerns.

Question 15

I'm nervous about visiting the dentist. Can you help?

Accepted Answer

Absolutely. Let us know when you book, and our team can talk you through what to expect and any comfort options available.

Frequently Asked Questions

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The people behind your smile

We believe quality dental care starts with the person delivering it. Meet some of the practitioners who bring skill, honesty and genuine warmth to every patient they see.

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